How Can We Help?
Find answers to your questions quickly and easily.
Urban Karma is a cutting-edge fashion-tech company that combines advanced 3D body scanning and AI-driven recommendations to ensure a perfect fit for clothing and footwear purchased online.
Our technology uses your device’s camera to capture multiple images of you from different angles, creating a precise 3D model of your body. This model helps us recommend perfectly fitting clothes by comparing your measurements against our extensive database.
Our size recommendations are based on sophisticated algorithms that analyze your 3D body scan data. They are highly accurate, helping to ensure that the items you order fit you well.
Yes, you can customize your fit preferences in your profile settings, whether you prefer a tighter or looser fit for different types of clothing.
Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to check the status of your delivery.
Yes, we ship internationally. Shipping costs and times vary depending on the destination. Please refer to our shipping policy for more details.
We accept returns within 30 days of purchase if the items are in original condition. Due to our advanced technology, returns due to sizing issues are rare, but we understand the need for flexibility.
To process a return or exchange, please visit our Returns Center page and enter your order number and email address. Follow the instructions provided to submit a return or exchange request.
If you’re experiencing technical issues with our app, please contact our technical support team at [Tech Support Email] or visit our Troubleshooting page for common solutions.
You can update your personal information and payment methods in your account settings. Simply log in to your account, navigate to the settings page, and make the necessary changes.
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If your question isn’t listed here, please don’t hesitate to reach out to us directly. Our customer service team is eager to assist you.
Urban Karma was launched in November 2021 to help and serve independent fashion brands and large companies and e-commerce retailers..
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